What does one credit cover?
Up to 15 minutes of approved routine office work, including preparation, task-specific communication and review. We round the total time for each approved request up to the next credit and confirm the maximum charge before starting.
Is this a dedicated full-time assistant?
You get an assigned contact with team backup. Your contact supports several businesses, and your plan defines the monthly allowance and number of active requests.
What can I ask for?
Invoice preparation, estimate formatting from your supplied numbers, document organization, administrative tracking, provider introductions and approved follow-ups. We check the scope before accepting a request.
Do you calculate my estimate or take off materials from plans?
Routine membership work formats the quantities, scope and prices you provide. Technical estimating and takeoffs require a separate quote.
Do introductions use credits?
Yes. Research, shortlisting and coordination use credits within an approved limit. A specialist’s work and fees are separate.
How quickly will you respond?
Starter has an initial response target of two business days. Growth and Partner Pro target one business day. We confirm a completion target once your brief is complete and approved. Office hours are Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding published closure days.
What if the work needs more credits?
We pause and ask you to approve the additional scope. You can buy extra credits at $30 each if capacity is available, wait for your next cycle, or request a separate project quote. There are no automatic overage charges.
Do credits roll over?
Monthly credits expire at the end of your billing cycle. Separately purchased extra credits expire 90 days after purchase. Ask us anytime for your balance and expiration dates.
Is setup included?
Yes. A standard setup session and basic company profile and template setup are included. Large migrations or historical cleanups require a separate quote.
Do you handle COs, TCOs and final surveys?
We can quote administrative coordination and connect you with relevant providers. Authorities and licensed professionals determine requirements and approvals. Surveys and professional services are separately priced.
Are materials included?
No. Building materials and delivery are ordered and priced separately. You can shop or request a supply quote with or without membership. Questions about your Partner Supply orders never use credits.
Can I change or cancel my plan?
Plan changes take effect at your next renewal during the pilot. Cancel before renewal to stop the next charge; access continues through the paid cycle.
Will you send invoices or estimates to my customers?
Only after you approve the document and recipient. You remain responsible for the business details, quantities, prices and terms you provide.
Can you guarantee permits, a CO, provider availability or business growth?
No. We support defined administrative work and coordination; external decisions and commercial results depend on others.
Where do you operate?
Share your project location so we can confirm availability.